Ordering / Shipping
Shipping and Delivery Times
In the age of e-commerce, we have all gotten accustomed to near instant-processing of items we order online. White Centipede Noise is a one person operation driven by personal obsession with noise, and the mail-order is only one of many departments I alone am responsible for. I do my best to ship orders within 2-5 days of them being placed, but it can sometimes take longer due to any number of factors - the same ones you deal with on a daily basis. If you have a specific concern about your order, do not hesitate to get in touch. Otherwise, please do not email me asking when it will ship unless at least 10 workdays have passed since you placed it. You will automatically be notified by email when your order ships. I sincerely appreciate your support of WCN, but with it I also need your patience and understanding.
Once your order has shipped, the length of time it takes to reach you is 100% out of my control. This can range from a few days to, in rare cases, a few months, depending on your location and current global shipping networks. If you are concerned about monitoring this or live somewhere where the postal service is unreliable, please consider adding tracking to your package. I can not take responsibility for lost packages if you did not purchase tracking.
Shipping is charged based on the weight of the package, and tracking is also available at checkout. I do my best to keep shipping costs as low as possible, and Germany's international rates are generally some of the lowest in the world. However, that is subject to change at any time, and shipping prices may be raised without notice. If you have already placed an order and were charged a certain shipping price, I will not charge you additional shipping in the case of Deutsche Post or DHL raising their prices in between.
There is the option for "Add On" shipping if you already have a pending order that you have paid shipping for and you place a second order. The site will not automatically charge you for shipping if you choose this option. This however does not guarantee that there will be no additional shipping costs due. The final amount charged will be based on the actual weight of the package. You will be invoiced for any additional shipping due.
Local Pickup / Drop Offs
If you are in the Cologne area, feel free to choose one of these options to save on shipping and we can meet personally to exchange the goods. Please write me to let me know when you’d ideally like to meet, but keep in mind that meeting time depends on my schedule, which can vary. As a general rule of thumb, afternoon or early evening is the ideal time for a pick up. Mornings and late evenings are typically less practical.
If you are not going to be physically collecting your goods in Germany, please do not choose the Local Pickup or Delivery option. It causes complications with bookkeeping and sales tax. If you’re adding on to a pending order or trade, use the “Add On” shipping option.